Privacy Policy for Jay Jalaram Mobile Shop

Jay Jalaram Mobile Shop is a retail mobile phone and accessories store based in Bharuch, Gujarat, India. We operate from two locations:

• Main Branch: Near Silver Kalp Residency, Nava Tavra Bus Stand, Bharuch - 392001
• Second Branch: G 5 Abhinav Avenue, Zadeshwar Chokdi, Bharuch - 392001

We sell smartphones, mobile phones, and related accessories from popular brands. This Privacy Policy applies to all information collected through our website, our enquiry forms, our WhatsApp channel, and our Instagram presence. By visiting our website or contacting us, you agree to the practices described in this policy.

For any privacy-related questions, you can reach us at solankinaresh.ns.1989@gmail.com or call us on 9558667604.

We collect only the information that is genuinely necessary to help you find the right product or respond to your enquiry. We do not collect sensitive personal data such as financial details, government ID numbers, or biometric information.

Information you provide directly:

• Your full name when you fill in our website enquiry form
• Your email address so we can reply to your enquiry
• Your phone number if you choose to provide it (this field is optional)
• The content of your message or enquiry, including any product preferences or budget mentioned
• Messages and information you send us via WhatsApp
• Comments or direct messages you send us on Instagram

Information collected automatically:

• Basic website usage data such as pages visited and time spent, collected via anonymised analytics
• Device type, browser, and general location (country or city level) for analytics purposes
• Referral source (how you found our website, such as a search engine or social media link)

We collect personal information through the following channels:

• Website enquiry form: When you complete and submit the contact or enquiry form on our website, we receive the details you enter in that form.
• WhatsApp: When you message our WhatsApp business number directly, we receive your phone number and the content of your messages through WhatsApp's platform. WhatsApp's own privacy policy governs how WhatsApp handles your data between your device and their servers.
• Instagram: When you comment on our posts or send us a direct message on Instagram, we receive that communication through Instagram's platform. Meta's privacy policy applies to how that data is handled on their platform.
• In-store visits: If you visit us in person and share contact details for follow-up, we may record those details to get back to you with information you requested.
• Cookies and analytics tools: Our website may use cookies or similar technologies to collect anonymised usage data. See the Cookies section below for details.

We use the information we collect for the following purposes, and nothing beyond:

• Responding to enquiries: To reply to your questions about product availability, prices, current offers, or anything else you asked us about.
• Providing product recommendations: To suggest smartphones or accessories that match the preferences or budget you described in your message.
• Sending follow-up information: If you asked us to confirm pricing or let you know when a specific model is available, we use your contact details for that purpose.
• Improving our website: Anonymised analytics data helps us understand which parts of our website are useful and which could be improved.
• Sending updates you have opted into: If you have specifically asked to be kept informed about new arrivals or special offers, we may contact you with relevant updates. You can opt out at any time.

We do not sell, trade, rent, or otherwise transfer your personal information to third parties for their own marketing or commercial purposes.

We may share your information only in the following limited circumstances:

• Service providers: We use third-party services to operate our website (including form submission infrastructure and hosting). These providers process your data on our behalf, under confidentiality obligations, and are not permitted to use it for any other purpose.
• Platform providers: When you contact us via WhatsApp (Meta) or Instagram (Meta), those platforms necessarily process the communication. Their own terms of service and privacy policies govern that processing.
• Legal requirements: We may disclose personal information if required to do so by law, a court order, or a government authority in India, and only to the extent required.
• Business transfer: In the unlikely event that our business is sold or transferred, customer enquiry data may transfer to the new owner, who would be required to honour this policy or notify you of any changes.

We do not share your data with any brand or smartphone manufacturer whose products we stock. Enquiring about a product does not send your details to that brand.

Enquiry data submitted through our website form is processed and stored by our web infrastructure provider using industry-standard security measures including encrypted data transmission (HTTPS) and access controls.

We retain enquiry data for as long as it is needed to handle your request and for a reasonable period afterwards in case you follow up. We do not retain data longer than necessary. Enquiry data that did not result in a purchase or ongoing relationship is typically deleted within 12 months.

WhatsApp messages are stored within WhatsApp's own platform. Instagram messages are stored within Meta's platform. We do not export or archive those messages to external systems.

No method of transmission over the internet is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at solankinaresh.ns.1989@gmail.com.

Our website may use cookies and similar technologies to improve your browsing experience and to understand how visitors use the site. Cookies are small text files stored on your device.

Types of cookies we may use:

• Essential cookies: Required for the website to function correctly, such as remembering form progress. These cannot be disabled without breaking the site.
• Analytics cookies: We may use anonymised analytics tools (such as a privacy-friendly analytics service) to understand how many people visit the site, which pages are most popular, and what devices are used. This data is aggregated and not linked to individual identities.
• Social media cookies: If you visit our Instagram or click on a WhatsApp link, those platforms may set their own cookies. We do not control those cookies and they are governed by Meta's cookie policy.

Most web browsers allow you to control cookies through your browser settings. Disabling cookies may affect how some parts of the website function, but all written content on the page remains fully accessible without cookies.

We do not use cookies to track you across other websites or to serve you advertisements on third-party platforms independently of Meta's own advertising infrastructure.

You have rights over your personal information. We respect those rights and will respond to reasonable requests promptly:

• Right to access: You can ask us what personal information we hold about you and receive a copy of it.
• Right to correction: If any information we hold about you is inaccurate or incomplete, you can ask us to correct it.
• Right to deletion: You can ask us to delete your personal information. We will do so unless we are required to retain it by law or have a legitimate ongoing reason (such as a pending enquiry you started).
• Right to withdraw consent: If you previously asked to receive updates or offers from us, you can withdraw that consent at any time by contacting us. We will stop sending you those communications immediately.
• Right to object: You can object to us processing your information for any purpose beyond responding to your specific enquiry.

To exercise any of these rights, contact us by email at solankinaresh.ns.1989@gmail.com or by calling 9558667604. We will respond within 30 days. There is no charge for exercising these rights.

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe that your child has submitted personal information to us without your consent, please contact us immediately at solankinaresh.ns.1989@gmail.com. We will delete that information promptly upon verification.

In our physical store, we welcome customers of all ages accompanied by an adult. Any purchase decisions involving a minor are handled by the accompanying adult, who provides any necessary contact information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this page periodically. Continued use of our website or continued contact with us after any changes are posted constitutes your acceptance of the updated policy.

We will not make changes that retroactively reduce your rights without providing clear notice. If we make significant changes that affect how we use data you previously provided, we will make reasonable efforts to notify you directly using the contact details you gave us.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal information we hold about you, please get in touch with us using any of the following:

• Email: solankinaresh.ns.1989@gmail.com
• Phone: 9558667604 or 8320068874 or 8490047778
• Main Branch: Near Silver Kalp Residency, Nava Tavra Bus Stand, Bharuch - 392001
• Second Branch: G 5 Abhinav Avenue, Zadeshwar Chokdi, Bharuch - 392001

We aim to respond to all privacy-related queries within 30 days. For urgent matters, calling us directly will get the fastest response.